UN and Consumer Rights/The Consumer Protection Movement’s efforts over more than half a century have resulted in the adoption of consumer rights by the United Nations. The United Nations General Assembly, in its resolution No. 348/39 of 9 April 1985, approved consumer rights, representing the following eight rights:
The right to safety/protection of the consumer from products, services and production process that lead to risks to the consumer’s health and life.
The right to know/provide the consumer with facts that will help him to make the right choice, and protect him from advertising and goods cards that include misleading and incorrect information.
Right to choose/consumer can choose from many products and services offered at competitive prices with quality assurance.
The right to be heard/to represent consumer interests in the preparation and implementation of State policies and in the development of products and services.
The right to satisfy basic needs/the consumer’s right to basic essential goods as well as services such as food, clothing, shelter, health care and education.
The right to compensation/consumer’s right to a fair settlement of a legitimate claim, including compensation for misinformation, poor goods or unsatisfactory services.
The right to education/consumer has the right to acquire the knowledge and skills required to make informed choices between goods and services, and to be aware of the consumer’s basic rights, responsibility and use.
The right to live in a healthy environment/The consumer has the right to live and operate in an environment free of risk for present and future generations.
